RETURNS & REFUNDS

We want customers to feel confident ordering from Dalsberg Paint.

If you experience a problem with your order, please contact us first and we will do our best to help.

Contact:

contact@dalsberg-paint.com

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Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

- product unused

- unopened

- original packaging intact

Opened, partially used, or custom-prepared products are non-returnable.

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Before Returning an Order

Please contact us before returning any item.

Unauthorized returns may not be accepted.

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Return Shipping

Return shipping costs are the responsibility of the customer unless:

- the wrong product was received

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Refund Processing

Approved refunds are processed after inspection of returned goods.

Refunds are typically issued within 7–10 business days after the returned package is received.

Original shipping costs are non-refundable unless required by law.

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Product Appearance & Natural Variations

Because exterior wood is a natural material, final color, absorption, and finish appearance may vary depending on:

- wood species

- wood texture

- porosity

- application method

- weather conditions

We recommend testing the product on a small area before large-scale application.

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Application Responsibility

Customers are responsible for following application and mixing instructions carefully.

Long-term performance may vary depending on climate, surface preparation, maintenance, and exposure conditions.