RETURNS & REFUNDS
We want customers to feel confident ordering from Dalsberg Paint.
If you experience a problem with your order, please contact us first and we will do our best to help.
Contact:
contact@dalsberg-paint.com
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Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- product unused
- unopened
- original packaging intact
Opened, partially used, or custom-prepared products are non-returnable.
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Before Returning an Order
Please contact us before returning any item.
Unauthorized returns may not be accepted.
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Return Shipping
Return shipping costs are the responsibility of the customer unless:
- the wrong product was received
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Refund Processing
Approved refunds are processed after inspection of returned goods.
Refunds are typically issued within 7–10 business days after the returned package is received.
Original shipping costs are non-refundable unless required by law.
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Product Appearance & Natural Variations
Because exterior wood is a natural material, final color, absorption, and finish appearance may vary depending on:
- wood species
- wood texture
- porosity
- application method
- weather conditions
We recommend testing the product on a small area before large-scale application.
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Application Responsibility
Customers are responsible for following application and mixing instructions carefully.
Long-term performance may vary depending on climate, surface preparation, maintenance, and exposure conditions.